Privacy Policy

Who we are

RealtyKit is operated by [Your full legal name], a sole proprietor based in [Province], Canada (“RealtyKit”, “we”, “us”). We are responsible for the personal information described in this policy. You can reach us at support@realtykit.io.

Information we collect

Account information

You sign in with Google. When you do, Google shares your name, email address, profile picture and a unique account ID with us. We never see or store your Google password.

Content you create

This includes the property photos you add, listing details such as address, price and features, and your brand kit (logo, name, brokerage and contact details). Designs are created and exported in your browser. Your brand kit and preferences are saved in your browser’s local storage. We only store your content on our servers when you use a feature that needs it, such as saving designs to your account or publishing to a connected social account.

Payment information

Payments are handled by Whop. Whop collects your payment details directly, and we never see or store your full card number. Whop shares with us what we need to manage your plan, such as your email, the plan you bought, payment status and renewal dates.

Connected social accounts

If you choose to connect Instagram or Facebook, we receive your account or Page ID, username or Page name, and an access token that lets us publish on your behalf. We use these only to publish the posts and reels you choose and to show you which accounts are connected.

Usage information

We use PostHog to understand how people use RealtyKit so we can fix problems and improve the product. PostHog may collect the pages you visit, the features you use and the buttons you click, your browser and device type, the referring website, and an approximate location derived from your IP address. We may also record sessions to see where people get stuck. When we do, we mask text you type into fields.

Messages you send us

If you email us, we keep the message and your contact details so we can reply and help you.

How we use your information

• To create and manage your account and sign you in.
• To provide the product, including exporting and publishing.
• To process payments and manage your subscription through Whop.
• To answer support requests and send important service messages.
• To understand usage, fix bugs and improve RealtyKit.
• To prevent abuse and keep the service secure.
• To meet our legal obligations.

We do not sell your personal information. We do not use your photos or listing content to advertise to others.

Google user data

We only request basic profile information (name, email and profile picture) from Google, and we use it only to sign you in and identify your account. RealtyKit’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies and local storage

We use a cookie to keep you signed in. PostHog uses cookies and local storage to recognise your browser between visits. We also use local storage to save your brand kit and preferences on your device. You can clear these at any time in your browser settings. If you block them, you may need to sign in again and some saved settings will be lost.

Who we share information with

We share information only with service providers that help us run RealtyKit, and only what they need:

• Google, for sign-in.
• Whop, for payments and subscription management.
• PostHog, for product analytics.
• Meta (Instagram and Facebook), when you publish to an account you connected.
• Hosting and infrastructure providers that store and serve the app.

We may also disclose information if required by law, or to protect the rights, safety and security of our users and RealtyKit.

Where your information is stored

Our service providers may store and process information in Canada, the United States and other countries. Those countries may have different privacy laws, and information stored there may be accessible to their authorities. We choose providers that protect information to a standard comparable to Canadian law.

How long we keep it

We keep your account information for as long as your account is active. If you delete your account, we delete or anonymise your personal information within 30 days, except where we need to keep records for legal, tax or accounting reasons. Analytics data is kept in a form that is not used to identify you.

Your rights

Under Canadian privacy law, you can ask to access the personal information we hold about you, correct it, or withdraw your consent to how we use it. Withdrawing consent may mean we can no longer provide parts of the service. Email support@realtykit.io and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Deleting your data

• Your account: email support@realtykit.io from the address you signed in with and we will delete your account and associated data.
• Google access: you can remove RealtyKit’s access at any time from your Google Account connections.
• Instagram or Facebook: disconnect the account in RealtyKit, or remove RealtyKit from your Facebook or Instagram settings under Apps and websites. When you do, we delete the access token we hold for that account.
• Data on your device: clear this site’s data in your browser settings to remove your brand kit and preferences.

Security

We use encryption in transit, limit who can access data, and store access tokens securely. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires it.

Children

RealtyKit is built for real estate professionals and is not intended for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy as the product changes. If we make a material change, we will tell you by email or in the app before it takes effect. The date at the top shows when it was last updated.

Contact

Questions or requests about your privacy? Email support@realtykit.io.